Set Billing Information

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You can use the Billing Page to set your payment method, payment frequency, and billing address. You can also purchase texting credits, access your payment history and receipts, and find more information about failed charges.

Notice

USD is the only supported currency for payments.

Add or Update Payment Information

Go to the Payment Method tab on the Billing page. Enter the payment information and choose the frequency. Click the Update buttons to save your preferences.

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To update any of the payment information, delete the card, and then re-enter the entire card number again.

Notice

If you want to pay by check, contact Support using the ? in the top right.

Your card will be automatically charged on the date the account renews each month, which is listed at the top of the page.

How your payment is applied

After your credit card information is saved:

  • In most cases, your card will be charged on your next payment date. If your card was expired or your account is past due, your card will be charged immediately.

  • Each time your credit card is charged, the amount is credited to your account. If paying every three, six, or twelve months, your card is charged toward your prepaid balance. Your monthly cost is then deducted from that balance.

  • Each month, the Billing Manager will receive an email letting them know how much was paid.

If you have a prepaid balance due to a subscription change:

  • If you upgrade or downgrade your subscription in the middle of a billing cycle, the new subscription level will be in effect immediately. However, you will not be billed for the new payment amount until your next account renewal date.

  • Your card will be charged when your pre-paid balance is insufficient to cover your next monthly payment. This could be sooner or later than the payment frequency that you originally set if your subscription costs have changed since then.

Payment Failure or Declined Card

Your account will never be canceled, but if your payment doesn't arrive by the renewal date, your account could be suspended.

. Credit card declined

If your credit card is declined, you need to re-run a card by following these steps:

  1. Remove the card on the Payment Method tab on the Billing page.

  2. Re-enter the card number and expiration date.

  3. Click Update Payment Method to run the payment.

If the card declines more than once, reach out to your credit card company or bank to ensure they aren't blocking any payments to Planning Center.

View Payment History and Receipts

Billing Managers receive an emailed statement or receipt for each transaction on the account. All of these statements can be accessed by Organization Administrators and Billing Managers from the Payment History tab on the Billing page.

Select the links under date or kind to view the details of a specific transaction.

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Notice

For card payments, you can also access receipts without logging in by visiting the Charges Page and entering the last 4 digits of the card used and your billing zip code.

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