Log in to Accounts

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The first time you log in to Accounts , you may or may not need to set a password, depending on if you have previously created a password for one of our other products.

On the login page, select the Need a password? link below the email and password fields.

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Enter the email address your Administrator used to set up your profile, and Planning Center will send a verification code to that email address. After entering the code, you will be able to create a password and then log in.

Notice

Once logged in, you will stay logged in until you log out or after two weeks of inactivity.

Two-Step Verification

One of the ways you can keep your church's database safe is by setting up two-step verification. When you log in with your password, you'll be sent a code to another device to verify that you are the one logging in.

Notice

Two-step verification is available for anyone who can log in to Planning Center.

For more information about two-step verification, check out this video.

Activate Two-Step Verification

You can activate two-step verification from any product.

Select your profile picture in the top right to see if two-step verification is active for your account. If it's inactive, choose My login settings from the dropdown.

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You'll be taken to a page to verify you want to enable two-step verification, and then you can choose where you'd like to receive your security code.

Notice

The option to log in with a phone number is not available when two-step verification is enabled. You must log in using an email address.

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  1. If you have applications like Google Authenticator, Authy, Duo Mobile, or Microsoft Authenticator on your device, you use one of those apps to generate a code.

  2. Use a mobile phone number that can receive texts.

Once you follow the steps to choose your path to verification, you'll receive a one-time code that will verify you are the one logging in, and then two-step verification will be activated for your profile!

Danger

The last page of the verification process has your emergency backup code. Store this code in a secure place in case you lose the device you use to receive your security code.

Remove Two-Step Verification

If you need to remove the two-step verification for your profile, you can remove it in the same place you enabled it.

Select your profile picture in the top right, and then choose My login settings.

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You'll be asked to verify that you want to remove the device, and then you'll need to enter the verification code sent to your device.

Log In Issues

If you're unable to log in, it could be a number of issues. Use one of the sections below to find out the issue and be able to log in.

Reset Your Password

Go to the password reset page or log out of Planning Center on all of your devices and then click Need a password on the login page.

Enter your email address or phone number when prompted, and then click Send Code. If you're linking multiple accounts, use the email or phone number they have in common.

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You will receive an email or text with a verification code. Click the link in the email or text, which will take you to the verification page, where the code will already be entered. Click Continue.

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If your email or phone number is used for multiple profiles and organizations, you'll see those listed.

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  1. For accounts with two-step verification enabled, choose the highlighted button and follow the steps to change the password

  2. For accounts with no two-step verification, check the box next to the accounts that need a new password, and then choose the highlighted button.

    Caution

    If your email address or phone number is shared with other people, only check the boxes with your own name. Checking someone else’s name will reset their password. If you do reset someone else’s password by accident, they’ll receive an email letting them know it’s been changed and how to fix it.

Enter a new password according to the parameters and necessary strength of the password.

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Tip

Password requirements help ensure data remains secure.

Our password strength meter doesn't require a specific number of special symbols or numbers; instead, it tests the overall strength of your password. So, while randomly generated characters usually work, long, memorable phrases can be used as well.

Reset Password Error

If you get an error while resetting your password, follow these steps to fix it.

  1. Delete old verification code emails.

    For security, verification codes will expire after a short time period.

  2. Clear your browser's cookies.

  3. Use this link to reset the password.

  4. Click the new link in the new email.

. Additional tips:

  • Manually enter information.

    Don't copy and paste!

    Sometimes a space will slip in before or after your login information, so re-enter your login and password.

  • Try a secondary email or phone number.

    An administrator or adult in your household may have made changes to your profile on your behalf, including the contact info you use for logging in. If you have a secondary email or phone number in your profile, try logging in with that instead.

Tip

Still no luck? Contact your church to make sure your profile is still active.

No Access

If you are taken to this page, you don't have access to that specific product.

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When you click the name of one of the Administrators listed, you will be taken to your email client. Let the person know what you were trying to access.

Link Accounts

When you log in, you can see all the accounts your login information is associated with. Accounts with the same first and last name, password, and the email address or phone number you entered are in a box, which means they're eligible to be linked.

If they're not linked already, you'll see a button to Link these accounts.

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Tip

Accounts listed separately have a first or last name that is spelled differently and cannot be linked. To link them, log in and change the names to match in your profile.

Notice

If you recently joined a new church and you don't see it listed in your available church accounts, contact your church to request a new welcome email and make sure they used the correct names and email/phone number when creating your profile. Use the link in the new welcome email to reset your password to match your other accounts and log in again.

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When you click Link these accounts, the linking option will disappear.

Choose one and log into it to complete the process.

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Now you'll be able to toggle accounts from the profile dropdown in the upper right. Click the dropdown to choose a linked account.

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Tip

Click the “unlink” option to instantly unlink your accounts and remain logged in to the one you’re currently using. If you change your mind, you can re-link them when you log in again.

Undelivered Emails

There are various reasons why an email might have not been delivered. You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page. If an email is dropped, open the email and hover over the "Dropped" text to see the specific reason for the email being dropped.

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Tip

To learn more about what specific error codes entail, check out Email Error Codes.

If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:

  • Check Planning Center People to make sure their email address isn't blocked.

  • Ask the person to add no-reply@planningcenter.com, no-reply@churchcenteronline.com, and no-reply@churchcenter.com to their email address book, which allowlists them.

If neither of these help, contact support by clicking the ? in the top right corner of the app.

Allowlisting Emails

Allowlisting an email tells your email provider to place emails from certain senders into your inbox, rather than marking those emails as spam. Doing this will help you and your congregation avoid the need to go through your spam or junk folder in order to find emails from Planning Center.

Allowlisting may look a little different in each email provider, but the basic process involves adding these three domains to your address book:

Click on the link that correlates with your email provider to learn how to allowlist email addresses in your email account:

After allowlisting those email addresses, Planning Center emails will always show up in your inbox, and these important emails won't slip through the cracks!

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