Canceling Your Account

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If you are an Organization Administrator of your account and have decided that Planning Center isn't right for your teams at this time, you can cancel your account.

To cancel your account, you'll need to unsubscribe from all applications. Go to the Apps tab and select Pricing Calculator.

Uncheck the box next to each application to unsubscribe from the application.

Pricing Calculator

Once you've unchecked all the boxes, select Update [your church] Subscriptions to be taken back to the Apps tab.

If you have a prepaid balance left on your account, email our Support Team to have it refunded to the proper place before you fully cancel your account.

To fully cancel your account, Unsubscribe to People.

Once you unsubscribe, no one can access to any apps or files stored in the apps. Your Organization Administrators will receive a cancelation email notification, you will no longer be charged, and you will be sent back to the login screen.

You can reactivate your account within seven days of the cancellation by logging in and resubscribing to any applications. If you want to resume the account outside of the seven day window, contact our Support Team to gain access to your account. We store your data for one year after the cancellation, but once one year passes, all data associated with the account is permanently deleted.

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