You can use the Billing Page to set your payment method, payment frequency, and billing address. You can also purchase texting credits, access your payment history and receipts, and find more information about failed charges.
Notice
USD is the only supported currency for payments.
Go to the Payment Method tab on the Billing page. Enter the payment information and choose the frequency. Click the Update buttons to save your preferences.
To update any of the payment information, delete the card, and then re-enter the entire card number again.
Notice
If you want to pay by check, contact Support using the ? in the top right.
Your card will be automatically charged on the date the account renews each month, which is listed at the top of the page.
After your credit card information is saved:
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In most cases, your card will be charged on your next payment date. If your card was expired or your account is past due, your card will be charged immediately.
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Each time your credit card is charged, the amount is credited to your account. If paying every three, six, or twelve months, your card is charged toward your prepaid balance. Your monthly cost is then deducted from that balance.
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Each month, the Billing Manager will receive an email letting them know how much was paid.
If you have a prepaid balance due to a subscription change:
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If you upgrade or downgrade your subscription in the middle of a billing cycle, the new subscription level will be in effect immediately. However, you will not be billed for the new payment amount until your next account renewal date.
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Your card will be charged when your pre-paid balance is insufficient to cover your next monthly payment. This could be sooner or later than the payment frequency that you originally set if your subscription costs have changed since then.
Your account will never be canceled, but if your payment doesn't arrive by the renewal date, your account could be suspended.
. Credit card declined
If your credit card is declined, you need to re-run a card by following these steps:
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Remove the card on the Payment Method tab on the Billing page.
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Re-enter the card number and expiration date.
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Click Update Payment Method to run the payment.
If the card declines more than once, reach out to your credit card company or bank to ensure they aren't blocking any payments to Planning Center.
Billing Managers receive an emailed statement or receipt for each transaction on the account. All of these statements can be accessed by Organization Administrators and Billing Managers from the Payment History tab on the Billing page.
Select the links under date or kind to view the details of a specific transaction.
Notice
For card payments, you can also access receipts without logging in by visiting the Charges Page and entering the last 4 digits of the card used and your billing zip code.
To enable text messaging, an Organization Administrator can choose the amount of credits to purchase from the Billing page in Accounts, and then click Purchase Credits, and the card on file will be charged immediately. Credits are $0.02 each and can be purchased in various increments.
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Credits never expire and are not automatically renewed. If you run out of credits, you'll be prompted to buy more from where you compose the message.
Caution
In order to use text messaging, you must have a credit card on file.
A credit is one text message of up to 160 standard characters to one recipient. If your message uses special characters like emojis, the message size limit will decrease. Social characters are any characters not found in the GSM-7 encoding standard.
You will always know how many credits a message will require before it is sent.
Before you send a text message to someone, collect their permission to do so. Permission can be collected in many ways, including verbally, written, or electronically.
One idea is to create a custom field of the "Yes/No" type to store their opt-in status, and add that field to a form that they can fill out. Then, when creating your texting lists, add a list condition that only includes people who have "Yes" in that field.
Now that you've enabled text messaging, encourage your congregation to save the phone number, so they know when your church is contacting them!