You can use the Billing Page to set your payment method, payment frequency, and billing address. You can also purchase texting credits, access your payment history and receipts, and find more information about failed charges.
Notice
USD is the only supported currency for payments.
To add or update your account's payment information, go to the Billing info tab on the Billing page.
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Select Edit in the Subscription box to adjust your payment frequency.
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Select Edit in the Card information box to add or update your payment information.
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To update any of your payment information, remove the card first and re-enter the card information again.
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Select Edit in the Billing address box to update your billing address.
Your card will be automatically charged on the date listed in the Subscription box based on your payment frequency.
After your credit card information is saved:
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In most cases, your card will be charged on your next payment date. If your card has expired or your account is past due, your card will be charged immediately.
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Each time your credit card is charged, the amount is credited to your account. If you pay every three, six, or twelve months, your card is charged toward your prepaid balance. Your monthly cost is then deducted from that balance.
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Each month, the Billing Manager will receive an email letting them know how much was paid.
If you have a prepaid balance due to a subscription change:
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If you upgrade or downgrade your subscription in the middle of a billing cycle, the new subscription level will be in effect immediately. However, you will not be billed for the new payment amount until your next payment date.
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Your card will be charged when your pre-paid balance is insufficient to cover your next monthly payment. This could be sooner or later than the payment frequency you initially set if your subscription costs have changed since then.
Your account will never be canceled, but if your payment doesn't arrive by the renewal date, your account could be suspended.
If your credit card is declined, you can re-run a card by following these steps:
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Remove the card from the Card information box on the Billing Info tab of the Billing page.
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Re-enter the card number and expiration date.
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Select Update to run the payment.
If the card declines more than once, contact your credit card company or bank to ensure they aren't blocking any payments to Planning Center.
Billing Managers receive an emailed statement or receipt for each transaction on the account. All of these statements can be accessed by Organization Administrators and Billing Managers from the Payment History tab on the Billing page.
Select the links under date or kind to view the details of a specific transaction.
Notice
For card payments, you can also access receipts without logging in by visiting the Charges page and entering the last 4 digits of the card used and your billing zip code.
In compliance with mobile carrier requirements for sending mass text messages, an Organization Administrator must register a 10-digit phone number for your account on the Billing page in Accounts to enable text messaging. Go to the Text Messaging tab to begin registering a number.
You must have a credit card on your account to register a number. Select Add Credit Card in Step 1 to go to the Billing Info page to add your card details.
After adding a card, return to the Text Messaging tab and select Register in Step 2.
Complete the registration form.
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Select the estimated amount of texts that you'll send per month.
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Before sending a text message to someone, our texting feature requires you to have proof of consent to text them. Add a URL to your Consent to Text form here.
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Check the box to affirm that you are a religious non-profit organization and verify that your organization details are correct.
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Select how many text messaging credits you want to start with.
Tip
You can always add more credits later! Check out the Cost section below for more information.
Once you've reviewed and completed the registration form, your application must be verified by the mobile carriers, which can take up to 4 weeks. You'll receive an email from Twilio, our text partner, once you have been approved.
During the waiting period, you can still send up to 750 messages daily and up to 3,750 weekly. Once approved, there's no limit to how many you can send.
In addition to the $5 monthly fee to maintain your phone number, you must purchase text credits to send texts. Credits are $0.02 each and can be purchased in various increments from the Billing page in Accounts.
A credit is one text message of up to 160 standard characters to one recipient. If your message uses special characters like emojis, the message size limit will decrease. Social characters are any characters not found in the GSM-7 encoding standard.
Credits never expire and are not automatically renewed. If you run out of credits, you'll be prompted to buy more when composing the text message.
You will always know how many credits a message will require before it is sent.