Set Billing Information

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You can use the Billing Page to set your payment method, payment frequency, and billing address. You can also purchase texting credits, access your payment history and receipts, and find more information about failed charges.

Notice

USD is the only supported currency for payments.

Set Payment Preferences

Go to the Payment Method tab on the Billing page to enter your payment information and choose your billing frequency.

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Paying by Credit or Debit Card

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  1. Enter your card number, billing address, and zip code.

    Notice

    If you make any updates to the credit card information (including the expiration date and billing address), you will need to re-enter the entire credit card number.

    To update the credit card number, click the icon to delete the previous number, and then enter the new card number.

  2. Click Update account credit card to save any changes you make to the card.

  3. Select Credit Card.

  4. Choose your payment frequency, which is how often your card is charged.

  5. Click Update subscription preferences to save the changes you made to the method or frequency.

Your card will be automatically charged on the date the account renews each month. You can find that date at the top of the page in the Payment Method tab.

How your payment is applied

After your credit card information is saved:

  • In most cases, your card will be charged on your next payment date. If your card was expired or your account is past due, we will attempt to charge your card immediately.

  • Each time your credit card is charged, the amount is credited to your account. If paying every three, six, or twelve months, your card is charged toward your prepaid balance. Your monthly cost is then deducted from that balance.

  • Each month, the Billing Manager will receive an email letting them know how much was paid.

If you have a prepaid balance:

  • If you upgrade or downgrade your subscription in the middle of a billing cycle, the new subscription level will be in effect right away. However, you will not be billed for the new payment amount until your next account renewal date.

  • Your card will be charged when your pre-paid balance is insufficient to cover your next monthly payment. This could be sooner or later than the payment frequency that you originally set if your subscription costs have changed since then.

Paying by Check

You can mail in your payments by check every three, six, or twelve months. Monthly payments are not available when paying by check.

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  1. If you want to use texting in People, you have to have a credit card on file. Otherwise, skip this section.

  2. Select Check as the payment method.

  3. Choose a payment frequency.

  4. Click Update subscription preferences to save the method and frequency.

A blue box with your payment due date will appear at the top of the page after you update.

Invoicing and Payment

If your next payment is due in the next month, an invoice is sent immediately after you make changes to your billing information; otherwise, invoices are sent one month before payment is due.

Notice

Please send your payment at least a week ahead of the account renewal date. You can send it to this address:

Ministry Centered Technologies

2790 Gateway Road

Carlsbad, CA 92009

Include your organization number on the check. That number is listed on the invoice emailed to your Billing Manager and is also at the bottom of every Planning Center Page.

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How your payment is applied

When the check is received, the check amount is credited to your account's balance.

If you have a prepaid balance:

  • Each month, the Billing Manager will receive an email letting them know how much we've deducted from your balance for that month's charges.

  • If you upgrade your account, the increased amount will be deducted from your pre-paid balance in the following months.

  • An invoice is sent one month before your pre-paid balance is insufficient, which could be sooner or later than the initial time period you selected if your subscription levels change.

View Payment History and Receipts

Billing Managers receive an emailed statement or receipt for each transaction on the account. All of these statements can be accessed by Organization Administrators and Billing Managers from the Payment History tab on the Billing page.

Select the links under date or kind to view the details of a specific transaction.

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Notice

For card payments, you can also access receipts without logging in by visiting the Charges Page and entering the last 4 digits of the card used and your billing zip code.

Payment Failure or Declined Card

Your account will never be canceled, but if your payment doesn't arrive by the renewal date, your account could be suspended. See the following sections for tips on how to avoid a suspended account.

Credit card declined

If your credit card is declined, you need to re-run a card by following these steps:

  1. Remove the card on the Payment Method tab on the Billing page.

  2. Re-enter the card number and expiration date.

  3. Click Update Payment Method to run the payment.

If the card declines more than once, reach out to your credit card company or bank to ensure they aren't blocking any payments to Planning Center.

Check payment failure

If you sent your check, but your Billing Manager receives a payment failure notice, your account will remain active for three days before it is suspended, marked by a banner at the top of all product pages.

. Suspended Accounts

  • If you feel the suspension is in error because the check was mailed with enough time, respond to the payment failure notice email, and our Support Team will assist you.

  • If you have not sent your check but need access to the suspended account immediately, respond to the payment failure notice letting our Support Team know when you'll be sending the check.

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