Sales Tax

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In the United States, 501c3 non-profits, including churches, are exempt from federal tax; however, state tax laws vary and change regularly. Due to this, Planning Center is required to collect state sales tax in some regions of the US. Your church may or may not be impacted by sales tax, depending on whether your church is in a state where:

  • No sales tax is collected at all or SaaS (software as a service) isn't taxed.

  • Sales tax is always collected, including non-profits.

  • Sales tax is collected, but non-profits are exempt if they provide vendors with a tax exemption certificate.

If your church is charged sales tax, it appears as an additional item on your receipts.

Does my church need to pay sales tax?

Your billing address determines whether or not you need to pay sales tax, so be sure that your billing address is on the Billing page in Account Settings and that it's current.

Billing Address Type

Action Required

In a state with no sales tax


In a state that collects sales tax

None. Sales tax will automatically be added to your billing.

In a state that permits tax exemption

Follow the steps below to upload a sales tax exemption certificate and avoid being charged sales tax.

This option will not appear if you are not located in these particular states.

Submit a Sales Tax Exemption Certificate

In some states that collect sales tax, churches may be tax-exempt. If your church is located in one of these states, there will be a section on the Billing page to upload a tax exemption certificate.


Sales tax can not be refunded. If you do not upload your certificate or correct any billing address mistakes before billing, the sales tax is collected and reported to the state.


Contact your local state tax board for more information on how tax exemption certificates work in your area.

On the Billing page in Account Settings, select Upload certificate.


Complete the fields in the upload modal.

  1. Enter a name for the document.

  2. Select Choose File to upload your tax exemption certificate; it must be a PDF, JPEG, or PNG file.

  3. In some states, tax exemption certificates can expire.

    • If your certificate expires, leave this box checked and fill in the expiration date.

    • If your certificate does not expire, uncheck the box.

Select Upload to submit the sales tax exemption certificate for review.

The uploaded certificate immediately shows as Active on the Billing page, and you will not be charged sales tax unless your document is rejected during review. If the certificate is rejected, the status will change to Inactive, and you'll be notified that you must upload a different certificate.

Tax Exemption Certificate Statuses

There are two statuses for sales tax exemption certificates.

  • Active: This status means that the certificate is either pending review or has been approved by Planning Center, and you will not be charged sales tax as long as your status remains Active.

  • Inactive: This status means that the certificate has been rejected, has expired, or is a result of a state mismatch (occurs if the billing address has changed state since the certificate was uploaded). Hover over the status icon to see why the certificate shows this status.

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