If you use Planning Center with multiple churches, you can access all of your profiles with a single login by linking them together. Linked accounts allow you to:
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Easily switch between them without having to log out and back in each time.
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Update your contact information in all of your profiles at once.
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Open links from emails in the correct account.
Any accounts you want to link will need to have the same first and last name, password, and at least one email address or phone number in common.
Caution
Phone numbers cannot be used to log in or link accounts if you want to use two-step verification. In order to use two-step verification and link accounts, the accounts must be linked through a shared email address, not a phone number.
To link your accounts, you may need to update the information on your profile. To do so, go to your profile and choose Edit profile from the Actions menu.
You can edit your profile information in this box to make sure it matches your other accounts.
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Your first and last name should match across all of your accounts.
Tip
If you prefer to be called by a Nickname, enter it as your First Name in your accounts. If you need your legal name to be noted in any of them, add it in the Given Name field and it won't affect your login!
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You can have multiple email addresses and phone numbers in your profile, but at least one must be consistent across all accounts you want to link.
Click Save to update your profile.
Go to the password reset page or log out of Planning Center on all of your devices and then click Need a password on the login page.
Enter your email address or phone number when prompted, and then click Send Code. If you're linking multiple accounts, use the email or phone number they have in common.
You will receive an email or text with a verification code. Click the link in the email or text, which will take you to the verification page, where the code will already be entered. Click Continue.
If your email or phone number is used for multiple profiles and organizations, you'll see those listed.
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For accounts with two-step verification enabled, choose the highlighted button and follow the steps to change the password
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For accounts with no two-step verification, check the box next to the accounts that need a new password, and then choose the highlighted button.
Caution
If your email address or phone number is shared with other people, only check the boxes with your own name. Checking someone else’s name will reset their password. If you do reset someone else’s password by accident, they’ll receive an email letting them know it’s been changed and how to fix it.
Enter a new password according to the parameters and necessary strength of the password.
Tip
Password requirements help ensure data remains secure.
Our password strength meter doesn't require a specific number of special symbols or numbers; instead, it tests the overall strength of your password. So, while randomly generated characters usually work, long, memorable phrases can be used as well.
If you get an error while resetting your password, follow these steps to fix it.
. Additional tips:
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Manually enter information.
Don't copy and paste!
Sometimes a space will slip in before or after your login information, so re-enter your login and password.
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Try a secondary email or phone number.
An administrator or adult in your household may have made changes to your profile on your behalf, including the contact info you use for logging in. If you have a secondary email or phone number in your profile, try logging in with that instead.
Tip
Still no luck? Contact your church to make sure your profile is still active.
When you log in, you can see all the accounts your login information is associated with. Accounts that share the same first and last name, password, and email address or phone number are in a box, which means they're eligible to be linked.
Warning
If you have two-step verification enabled on more than one account or on accounts that are already linked, it will need to be disabled before linking additional accounts. Once the accounts are linked, set up a new two-step verification that will apply to all accounts.
If they're not linked already, you'll see a button to Link these accounts.
Tip
Accounts listed separately have a first or last name that is spelled differently and cannot be linked. To link them, log in and change the names to match in your profile.
Notice
If you recently joined a new church and you don't see it listed in your available church accounts, contact your church to request a new welcome email and make sure they used the correct names and email/phone number when creating your profile. Use the link in the new welcome email to reset your password to match your other accounts and log in again.
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When you click Link these accounts, the linking option will disappear.
Choose one and log into it to complete the process.
Now you'll be able to toggle accounts from the profile dropdown in the upper right. Click the dropdown to choose a linked account.
Tip
Click the “unlink” option to instantly unlink your accounts and remain logged in to the one you’re currently using. If you change your mind, you can re-link them when you log in again.
When only a single contact listed in your linked profiles (one email address with no phone number or one phone number with no email) and that contact information is removed from any one of your accounts, it will be removed from all of your accounts and cause them to unlink.
You won’t be able to log back into those accounts until the contact information is restored in each one. You’ll still have access to the account you’re currently logged into, but make sure to re-add your contact info to your profile before you log out of Planning Center.
To regain login access, contact each church and request they re-add your contact information to your profile. Once your email address or phone number has been restored in each account, you can log in and relink them.