Link Accounts from Multiple Churches

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If you use Planning Center with multiple churches, you can access all of your profiles with a single login by linking them together. Linked accounts allow you to:

  • Easily switch between them without having to log out and back in each time.

  • Update your contact information in all of your profiles at once.

  • Open links from emails in the correct account.

Any accounts you want to link will need to have the same first and last name, password, and at least one email address or phone number in common.

Caution

Phone numbers cannot be used to log in or link accounts if you want to use two-step verification. In order to use two-step verification and link accounts, the accounts must be linked through a shared email address, not a phone number.

Update Profile Information

To link your accounts, you may need to update the information on your profile. To do so, go to your profile and choose Edit profile from the Actions menu.

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You can edit your profile information in this box to make sure it matches your other accounts.

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  1. Your first and last name should match across all of your accounts.

    Tip

    If you prefer to be called by a Nickname, enter it as your First Name in your accounts. If you need your legal name to be noted in any of them, add it in the Given Name field and it won't affect your login!

  2. You can have multiple email addresses and phone numbers in your profile, but at least one must be consistent across all accounts you want to link.

Click Save to update your profile.

Reset Your Password

Go to the password reset page or log out of Planning Center on all of your devices and then click Need a password on the login page.

Enter your email address or phone number when prompted, and then click Send Code. If you're linking multiple accounts, use the email or phone number they have in common.

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You will receive an email or text with a verification code. Click the link in the email or text, which will take you to the verification page, where the code will already be entered. Click Continue.

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If your email or phone number is used for multiple profiles and organizations, you'll see those listed.

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  1. For accounts with two-step verification enabled, choose the highlighted button and follow the steps to change the password

  2. For accounts with no two-step verification, check the box next to the accounts that need a new password, and then choose the highlighted button.

    Caution

    If your email address or phone number is shared with other people, only check the boxes with your own name. Checking someone else’s name will reset their password. If you do reset someone else’s password by accident, they’ll receive an email letting them know it’s been changed and how to fix it.

Enter a new password according to the parameters and necessary strength of the password.

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Tip

Password requirements help ensure data remains secure.

Our password strength meter doesn't require a specific number of special symbols or numbers; instead, it tests the overall strength of your password. So, while randomly generated characters usually work, long, memorable phrases can be used as well.

Reset Password Error

If you get an error while resetting your password, follow these steps to fix it.

  1. Delete old verification code emails.

    For security, verification codes will expire after a short time period.

  2. Clear your browser's cookies.

  3. Use this link to reset the password.

  4. Click the new link in the new email.

. Additional tips:

  • Manually enter information.

    Don't copy and paste!

    Sometimes a space will slip in before or after your login information, so re-enter your login and password.

  • Try a secondary email or phone number.

    An administrator or adult in your household may have made changes to your profile on your behalf, including the contact info you use for logging in. If you have a secondary email or phone number in your profile, try logging in with that instead.

Tip

Still no luck? Contact your church to make sure your profile is still active.

Link Accounts from Multiple Churches

If you’re part of multiple churches, linking your accounts makes it easy to access all of your profiles with a single login. By linking accounts, you’ll be able to:

  • Switch between churches without having to log in more than once.

  • View all Services schedules in a single screen.

  • Update your contact information one time and save it to all of your profiles.

Warning

If you have two-step verification enabled on more than one account or on accounts that are already linked, it will need to be disabled before linking additional accounts. Once the accounts are linked, set up a new two-step verification that will apply to all accounts.

Update Profile Information

From your profile in any app, edit your information to be the same for each of the churches you want to link. Your first and last names should match for all profiles, and while you can have multiple email addresses and phone numbers, at least one should match across all of your accounts.

  1. If you use a nickname in one church but your full name in another, change your name to be exactly the same. If you prefer to be called by your nickname, enter it as your first name.

  2. Add the email address or phone number from the other church. You can have multiple email addresses or phone numbers in your profile.

Select Save to update your profile.

Reset Your Password

Reset Your Password

Reset Your Password

Once your name and email address or phone number is the same in the accounts you want to link, log out and reset your password to be the same for each one. All accounts that have the same email address or phone number will be available for a password reset.

  1. Go to the password reset page and click the Need a password? Button.

  2. Enter your email address or phone number and click Send code. Be sure to use an email address or phone number that is listed on all of the accounts you want to link.

  3. Once you receive the verification code in an email or text, click the link to the verification page and then click Continue.

  4. Use the checkboxes to choose which accounts need a new password. Set the new password for these accounts.

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Use the checkboxes to choose which accounts need a new password.

Important

Checking the boxes does not link the accounts. Users can have the same password for many accounts without linking them.

If an account is missing from this list, try another email address or phone number.

If you try to reset your password and receive an error, use try a different email address or phone number, or ask your leader to make sure your profile is still active.

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Now that your password is updated, log in with the new password. Accounts with the same name and email address or phone number are in the same box. If the accounts are linked, the churches will show in the same box.

Link these accounts

Accounts listed separately have a different name and cannot be linked. To link them, log in and change the name in the profile.

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My Accounts are No Longer Linked!

When the name or designated email address or phone number on your profile is changed, whether that happens through a form submission, registration signup, or profile update, your accounts will become unlinked. You'll need to log in and update the profile information using the instructions above in order to link your accounts again.

My Linked Account Disappeared!

When only a single contact listed in your linked profiles (one email address with no phone number or one phone number with no email) and that contact information is removed from any one of your accounts, it will be removed from all of your accounts and cause them to unlink.

You won’t be able to log back into those accounts until the contact information is restored in each one. You’ll still have access to the account you’re currently logged into, but make sure to re-add your contact info to your profile before you log out of Planning Center.

To regain login access, contact each church and request they re-add your contact information to your profile. Once your email address or phone number has been restored in each account, you can log in and relink them.

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